How do I set a deposit limit on my mbi123 account?

Login to your mbi123 account, then go to Account Settings and select the "Responsible Gaming" section. There you will find options to set daily, weekly, or monthly deposit limits. Enter your desired limit amount and confirm the changes. Limits take effect immediately. To reduce a limit, the change is instant; to increase a limit, a 24-hour waiting period applies.

Can I cancel my self-exclusion before the period ends?

No. Self-exclusion is a protective measure designed to be non-reversible at will. This is an intentional feature to ensure you get the break you truly need. Once the exclusion period ends, you will need to contact our support team directly and go through a review process before your account can be reactivated. An additional waiting period may be applied at our team's discretion.

Does the session time limit also apply to free play or demo games?

Yes. The session time limit you set in your mbi123 account applies to all activities on the platform, including demo or free-play games. This is because the purpose of the time limit is to manage overall screen time, not just real-money play.

What happens to my account balance during a self-exclusion period?

All funds in your account remain safe and secure throughout your self-exclusion period. You may request a withdrawal of your account balance by contacting the mbi123 support team. The withdrawal will be reviewed and processed in accordance with standard identity verification procedures. Funds will be returned to your original payment method or the bank account registered in your name.

Who can I contact if I or a family member needs help?

The mbi123 support team is available 24 hours a day via live chat on the platform. We can also help connect you with professional support resources in Malaysia upon request. All conversations related to problem gambling are handled confidentially by support agents who are specially trained in this area. You should never feel ashamed or hesitant to ask for help.

Does mbi123 accept registrations from underage users?

Not at all. mbi123 has a strict zero-tolerance policy on underage gambling. All registrants are required to verify their age through a rigorous KYC process. Any account found to belong to an underage individual will be closed immediately and the matter reported in accordance with established procedures. We also encourage parents to use device parental controls to protect their children.

mbi123 | Responsible Gaming – Play Safe and Stay in Control

Our Policy: mbi123 is fully committed to responsible gaming practices. Our platform is designed not only to deliver the best entertainment, but also to ensure that user well-being is always the top priority above all else.

1. What Is Responsible Gaming?

Responsible gaming refers to the practice of gambling consciously, in a controlled manner, and within one's personal means. It means treating gambling as a form of entertainment — not as a source of income or a way to solve financial problems.

At mbi123, we understand that the majority of our users play purely for fun. That said, we also recognise that a small number of individuals may struggle to control their gambling habits. That is why we invest seriously in responsible gaming tools and support — so help is always available when needed.

The core principles of responsible gaming we practise at mbi123 are straightforward: play within your means, set limits, and stop when you've had enough. This platform is designed to support these principles, not hinder them.

2. Recognise the Signs of Problem Gambling

Recognising the early warning signs is the most important first step. Many people don't realise their gambling habits have shifted from mere entertainment to something more serious. Here are some signs to watch out for:

Warning Signs	More Details
Gambling to cover debts	Using gambling as a way to solve financial problems is a clear red flag
Unable to stop even when losing	Continuing to play in hopes of recovering lost money (chasing losses)
Lying to family	Hiding gambling activity or the amount of money spent from loved ones
Neglecting responsibilities	Gambling begins to interfere with work, family, or more important daily needs
Borrowing money to gamble	Using loans, credit cards, or emergency savings to continue gambling
Feeling restless when not playing	Feeling anxious, irritable, or restless when unable to gamble
Increasing wager amounts	Needing to bet with increasingly larger amounts to achieve the same level of excitement

Important: If you or someone you know shows three or more of the signs above, we encourage you to contact the mbi123 support team or seek professional help. Acknowledging a problem is a sign of strength, not weakness.

3. Control Tools Provided by mbi123

Mbi123 provides a comprehensive set of control tools that you can activate at any time through your account settings. All tools are designed to help you stay fully in control of your gambling activity.

Deposit Limit

You can set daily, weekly, or monthly deposit limits on your account. Once a limit is set, our system will automatically reject any deposit that exceeds it. To increase the limit, a 24-hour waiting period applies as an added safeguard — giving you time to reconsider before making a decision.

Loss Limit

In addition to deposit limits, you can also set a maximum loss limit for a given period. Once this limit is reached, the system will automatically end your session until the limit period expires. This is one of the most effective tools to ensure you don't overspend in a single gaming session.

Session Time Limit

Setting time limits is a practical way to ensure gambling does not take up too much of your daily life. mbi123 allows you to set daily session time limits — and the platform will send a reminder when the limit is nearly reached, then automatically log you out once the limit is hit.

Cool-Off Mode

If you feel the need to step away from the platform for a while, the break mode allows you to suspend access to your account for a set period — from 24 hours up to 6 weeks. During the break period, you will not be able to log in or place any bets. This limit cannot be shortened; it can only end on the date you originally selected.

Self-Exclusion

Self-exclusion is a more permanent option for those who feel that gambling has become a serious problem in their lives. When you choose self-exclusion, your account will be fully blocked for a minimum period of 6 months up to a lifetime ban. All account balances will be returned to you, and we will take technical steps to prevent new account registrations using the same information.

How to Activate: All responsible gaming controls are accessible directly through the "Account Settings" → "Responsible Gaming" section on the mbi123 platform. If you need assistance, our support team is available via 24/7 live chat.

4. Self-Assessment – Are You Playing Responsibly?

Take a moment to honestly assess your own gambling habits by answering the following questions. This is not a formal test, but it can help you understand your relationship with gambling.

1. Have you ever gambled more than you planned?